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Nancy Hack, B. Ed.

Chartered Mediator, Registered Family Mediator

Nancy is President of MEDIATION Plus Inc., an Edmonton-based conflict management service for individuals and organizations. She is a Chartered mediator, a Registered Family Mediator, a conflict management consultant, a facilitator, a trainer, and a communications coach.

She has a comprehensive background and experience in conflict management, education, training, facilitation, communication, family relations, government relations, workers compensation, the hospitality industry and agricultural (family/community) matters.

Nancy has lived in Edmonton for over 30 years after moving every 3 years while growing up in her Air Force family with three sisters. Her grandparents were Alberta pioneers: ministers, teachers, legal assistants and entrepreneurs. Nancy believes that participation as a volunteer is her obligation as a resident of her community and encourages others to get involved at any level.

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Keynote and Speaking Topics

 

 

 

Speaking Topics:
• Personal Conflict Styles:
The Foundation for Effective Conflict Management Skills
• Mastering Difficult Conversations:
The Collaborative Model for Conflict Resolution
• Emotions and Conflict:
It's Just Human Nature

Personal Conflict Styles:
The Foundation for Effective Conflict Management Skills
How do you deal with those people who push your buttons? We tend to resort to one of the five conflict behaviours/styles when we find ourselves tense and feeling challenged. Once we are aware that there are choices in the conflict style we choose, it gives us a sense of control and dignity. As well, recognizing others' conflict styles lends itself to greater understanding and patience.

Personal Conflict Styles provides the opportunity to objectively identify your own personal conflict style and gain an understanding if others in a fun, comfortable setting. You receive practical insights to all the conflict styles with a mix of decision, video, lecture and interactive exercises.

Mastering Difficult Conversations:
The Collaborative Model for Conflict Resolution
Mastering Difficult Conversations presents a model/process proven successful for those difficult conversations with loved ones, co-workers, suppliers, customers and anyone else with whom you value the relationship. You realize the importance of active listening skills and the intensity of effort it requires to truly hear what others are really saying. The workshop offers practical communication tools to optimize your relationships.

Emotions and Conflict:
It's Just Human Nature
Emotions and Conflict provides deeper insight and understanding of the role and function of our emotions when we are in conflict. As well, you learn ways to manage your own emotional responses and cope with those of others.

Mediation is
An effective dispute resolution process •
Future focused • Cost effective • Confidential •
Accessible • Flexible

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Nancy keeps active in the community:

• Chair of the Dunvegan Park Citizens' Committee
• Past Member of Edmonton Minor Soccer Association's Appeal Panel
• Past Chair of the Canadian Association of Family Enterprise (CAFÉ Edmonton)
• Former Secretary, Board of Directors, Edmonton Community Mediation Society (now the Mediation and Restorative Justice Centre or MRJC)
• Member of the ADR Institute of Canada and the Alberta Arbitration and Mediation Society
• Member of the Alberta Family Mediation Society and Family Mediation Canada
• Member of the Edmonton Chamber of Commerce and its Federal-Provincial Labour Relations Committee
• Member of the Conflict Resolution Network of Canada

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Aside from her private practice, Nancy also mediates for:

• Edmonton Public Schools
• Alberta Justice Civil Claims Mediation Program (Edmonton)
• the Mediation and Restorative Justice Centre, Community & Victim-Offender programs

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