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Hello, I'm Dona Baker

 

 

Dona Baker

Reduce Conflicts · Increase Staff Productivity · Improve Customer Service

Dona Baker is a passionate, exciting and interactive presenter. For the past four years, she has been helping people to think, learn and act toward reducing conflicts, increasing staff productivity and improving customer service.

Dona believes, "When people understand themselves they:
• Value diversity and become more tolerant
• Learn how to enhance their own positive traits and increase self-esteem
• Manage and motivate their staff as individuals, resulting in improved moral decreased absenteeism, less turnover and improved productivity
• Develop leadership skills that promote organizational success
• Become more efficient at customer service, especially in dealing with difficult or sensitive situations
• Maximize their learning potential"

Whether it's training, team building, leadership development or delivering a keynote, Dona has a method that can meet the specific needs of your organization.

Dona's presentations are well supported by her formal training, education and past work experience. This includes graduating with distinction from the University of Alberta's Certificate in Adult and Continuing Education program, along with memberships in the Canadian Association of Professional Speakers (CAPS) and Toastmasters International. She is also the publisher of Directions: Pathways to Personnel Development.

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Keynote and Speaking Topics

 

 

 

Speaking Topics:
• MAXIMIZE YOUR LEARNING … INCREASE YOUR POTENTIAL
• COLOUR SPECTRUMS™ PERSONALITY STYLES
       - INTRODUCTORY WORKSHOP
       - BRIGHTENING PALEST COLOURS WORKSHOP
• BEYOND LOGIC: Using Systems Thinking to Solve Complex Problems
BE A MASTER MIND

MAXIMIZE YOUR LEARNING … INCREASE YOUR POTENTIAL
Understanding our learning style is of great benefit in anything we do. In this workshop on Peter Honey and Alan Mumford's Action/Reflection Learning Cycle, participants discover where they have strengths in their learning and where they can develop. Participants will also learn how to increase their understanding and retention in day-to-day and formal learning situations, which helps to save time and money on their training. Because each participant will determine his or her own learning style, this workshop is not only functional, it is also engaging.

Maximize Your Learning … Increase Your Potential!
• Increases learner retention and understanding;
• Highlights a learner's strengths;
• Gives practical suggestions for where learning can be improved;
• Increases involvement in learning;
• Promotes creative thinking and problem solving;
• Is engaging and easy to apply.

Colour Spectrums™ Personality Styles
This three-hour Canadian-developed workshop is based on the work of Dr. Carl Jung and other experts in the field of personality assessment. Participants are led through a self-discovery process using colour-coded cards pertaining to four, distinct personality styles.

Discussion within the workshop will highlight how every person is unique in the way they experience self-esteem and happiness and that this is what is referred to as a personality style. Furthermore, personality styles are a natural part of others and ourselves that, ideally, we support and view as beneficial.

At the end of this three-hour workshop participants will take away an individualized profile of their own personality style. They will also have concrete examples of how all four of the Colour Spectrums personality styles contribute toward maintaining good relationships with others, along with a well balanced and fulfilling life.

For People with personality I: Colour spectrums™ Introductory Workshop
This workshop on Colour Spectrums™ personality styles informs people on why they like the things they think about and do. In this introductory session, participants are made aware of how they and others experience self-esteem through their personality styles. Understanding personality styles can help people develop more varied and creative approaches to their work. It also improves problem solving abilities as it connects people with lesser-used parts of their thinking. Along with this, the workshop helps participants to develop an appreciation for human diversity. Building this awareness has shown to reduce conflicts, thereby increasing productivity among people who work or operate closely together.

Key Benefits

• Highlights sources of self-esteem and joy;
• Provides a positive frame of reference for thinking about self and others;
• Helps people value diversity and become more tolerant;
• Identifies alternatives for how people can be managed and motivated;
• Enhances customer service skills;
• Is entertaining and non-threatening.

For People with personality II: Colour spectrums™ Brightening Palest Colours Workshop
Colour Spectrums™ Brightening Palest Colours workshop is a follow-up to the introductory Colour Spectrumsä session. In this three-hour workshop, participants are led through exercises that uncover the hidden potential of using non-preferred areas of thinking and behaviour. Like the introductory workshop, there are a lot of "ah ha" experiences in this session as it provides insightful information in an entertaining and non-threatening way. (The Colour Spectrumsä Introductory session is a pre-requisite to taking the Brightening Palest Colours workshop)

Key Benefits
• Boosts skills of least used personality style;
• Improves problem solving abilities;
• Reinforces mentoring skills;
• Encourages open communication;
• Is a practical tool for changing behaviours;
• Is entertaining & engaging.


BEYOND LOGIC:
Using Systems Thinking to Solve Complex Problems

Systems Thinking is a workshop that fosters individual and team learning as well as corporate change. This process leads people to examine how their organization and the people within it are functioning. It then identifies courses of action that can be taken to affect change. Systems Thinking is especially effective when dealing with a complex or persistent problem.

Because the participants choose the particular problem area they want to address, this workshop is interesting, useful and respectful of where people are at in their learning. The Systems Thinking tool will also pinpoint "leverage" areas where the least amount of change will have the greatest impact toward solving an individual or collective problem. A Systems Thinking fieldbook from the MHA Institute in Calgary, Alberta, is used as a learning guide for this workshop.

Benefits of the Beyond Logic Workshop:
• Finds workable solutions for real problems … right now;
• Uncovers assumptions that could interfere with a problem being solved;
• Uses leverage to bring about change, so that the least effort gets big results;
• Every participant receives a step-by-step guide they can use on their own to independently solve problems;
• Promotes creative thinking and problem solving;
• Helps people feel heard and understood.

BE A MASTER MIND
Be a Master Mind is a powerful workshop for cross-organizational and individual learning. It uses actual, current situations as a context for learning problem- solving skills and enhancing creative thinking. In this workshop, participants contribute their individual scenarios for discussion. The "Master Mind" group then analyzes each of these problems in-depth and develops several possible solutions. This allows for a more thorough consideration of assumptions and counter-affects that could intefere with the problem being solved. An Action Learning fieldbook from the MHA Institute in Calgary, Alberta, is used as a learning guide for this workshop.

Be A Master Mind
• Solves complex problems and uncovers hidden opportunities;
• Exposes assumptions that interfere with a problem being solved;
• Improves leadership, team skills and individual learning;
• Participants will be able to run their own master mind group after one facilitated session;
• Promotes creative thinking and innovation;
• Helps people feel heard and understood.

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